Refund Policy
Last updated: October 9, 2026
We want you to be happy with Digitalaka. This policy explains when you can get your money back.
SMTP plans
- You may request a full refund within 7 days of purchase if you have sent no more than 5% of your plan's allowance.
- After 7 days, or after more than 5% has been used, the plan is not refundable.
- Setup of a dedicated IP, if purchased, is not refundable once the IP has been assigned.
Bulk email packs
Email packs are refundable only if no emails have been sent from the pack and you ask within 7 days of purchase. Once any emails from a pack are sent, the pack is not refundable.
Bulk SMS credits
SMS credits are not refundable once they are credited to your account and used. Unused credits may be refunded within 7 days of purchase, except where fees have already been paid to carriers or for brand and campaign registration.
Trial plan
The trial plan is intended to test our service. It is refundable under the SMTP rules above.
When we do not refund
- Accounts suspended or closed for breaking our terms or anti-spam policy
- Low open rates, replies or sales, since these depend on your content and audience
- Delays caused by incorrect domain or DNS settings on your side
- Taxes that have already been paid to the authorities
If we cannot provide the service
If we are unable to provide the service you bought, we will fix the problem or refund the unused part of your payment.
How to ask for a refund
Email hello@digitalaka.xyz from your account email address, with your order details and the reason for your request. We reply within 2 business days.
How refunds are paid
Approved refunds go back to your original payment method. They normally arrive within 7 to 10 business days, depending on your bank or payment provider.
Contact us
Digitalaka
55 Spring St, Business District, New York, NY 41083, USA
Phone: +1 (800) 963-8569
Email: hello@digitalaka.xyz